Policies
Insurances Accepted
Our office accepts most insurance plans. Please call if you are not sure and we will be glad to assist you. Please bring your insurance card and a picture ID with you to your appointment.
Referrals
It is our policy to treat all illnesses and injuries as appropriate. Referrals are given at the discretion of the primary care provider. If you are referred to our clinic, be sure and verify with your insurance company that the provider is covered under your plan. If your plan requires you to have a referral prior to being seen by one of our providers, it is your responsibility to obtain the referral or we may not be able to treat you.
Prescription Information
When you need a prescription refill, we request that you give us 48 hours notice. Please do not wait until you run out of medication. Please phone your pharmacy for refill requests. If your prescription has run out of pre-authorized refills, they will fax a request to the office. This is the most efficient way to receive your refill medications. Occasionally, your physician may not automatically authorize a refill and will require you to make an appointment to be seen.
Payment Terms
Your insurance requires that you pay your co-pays at the time of service. If you do not have health insurance, we offer a prompt pay discount, provided you pay in full at the time of service.
We realize you expect us to provide you with quality healthcare and we will do this, in return, we ask that you honor your financial obligations to us and pay your portion promptly.
For More Information
Please call 503.472.9002
Telephone calls
We strive to return all telephone calls by the end of the business day. If your call comes in after 4:30 pm, it may not be returned until the following day.
After hours
If you require a physician after hours, we have an on-call physician available. The on-call physician can be reached by calling the Physicians Answering Service. Please call 1.800.550.1387 and ask the answering service to page the physician on-call. If you have a life-threatening emergency, please dial 911.
Medical Records
Requests for copies of your records require your written authorization. All record requests will be processed within 30 days from the request. We forward applicable copies of your records to any physician we may refer you to at no charge to you. If you request additional copies, there may be a charge for these records.